Hellopeter
Share Your Experience
LW
Louis W

1 reviews | Active since Aug 2016

05 Dec 2017, 14:09

Fiber down / No Service or repair

Logged a call 30811 on the 4th at 2pm. Finally got a call around 17h30 to schedule a technician to come out at 10 am on the 5th. it is now 2pm on the 5th and no technician has showed up.

24 hrs and no network connectivity at all and no indication that it matters to Vumatel.

14h30 i will phone MWEB, again, and demand my contract be cancelled as per terms and conditions of service are not being met. Can't pay them for the privilege of no internet.

0
Replies (3)
Vumatel
Vumatel's reply05 Dec 2017, 18:38
Official

Good day

Please accept our sincere apologies for the service you have received thus far.Please be advised that we have escalated your query to our maintenance manager for further assistance.

Regards

The Vuma team

LW
Louis W's update06 Dec 2017, 07:11
Reviewer Update
Pleae note, No-ONE has contacted me since this. You made the same commitment via Twitter and still no contact. Your agent that mailed the following; "Good Day Louis I received an update from the maintenance department to say they had to cancel. I requested that they contact you to advise as why they had to cancel. Regards Grace I sincerely hope people read this and turn to another provider.
LW
Louis W's update20 Dec 2017, 10:29
Reviewer Update
Update Our Fibre connection has finally been restored. Thank you to the monumental efforts of Grace and the timely intervention of Dewald we are now back in the 21st Century! If anyone from Vumatel is reading this, Grace's service is the only reason why we are sticking to this brand. Ask her how, learn, apply.