JK
Jaco K
1 reviews | Active since Apr 2022
16 May 2023, 16:28
Fiber down for more than 72hours. No service or support
Have been without a fiber connection for 72hours. ISP logged a ticket with vumatel more than 48hours ago. I have not even received a phone call from them. I work from home 80% of the time and are paying for a service I have to try and find elsewhere.
Also very frustrating that you cant contact them directly and work through an ISP. Please be advised that we have logged your fault with Vumatel. Your reference number is ISP-***
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Vumatel's replyOfficial
17 May 2023, 09:51Good day Jaco Kruger
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. There is an issue with the switch and it is under investigation. The ticket is with our maintenance team and they are working to resolve it.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. There is an issue with the switch and it is under investigation. The ticket is with our maintenance team and they are working to resolve it.
Kind regards
The Vuma Team
Vumatel's reply17 May 2023, 09:51
Official
Good day Jaco Kruger
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. There is an issue with the switch and it is under investigation. The ticket is with our maintenance team and they are working to resolve it.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. There is an issue with the switch and it is under investigation. The ticket is with our maintenance team and they are working to resolve it.
Kind regards
The Vuma Team