Fiber again is not working (SADV cannot solve issue)
Hi,
hope you are fine Again from last night I do not have access to my fiber and it is affect our life because all smart tools work with it. I called SADV but they cannot solve it. I opened ticket (SA186235) and feedback is “Issue has been escalated to vumatel, we suspect that link is currently testing down Fault ref :ISP-856963”
Also I have important meetings and this issue will affect my job and … (e.g revenue) if it will not solve by 10:00 am.
I used my phone data (hot spot) and pay high amount of money for by data to keep all tools and … connected to internet.
It is not possible I pay monthly R 1095 (it is not cheap) then also I paid for mobile data (same amount and more)
please solve issue immediately because it is affect negatively on our life, health, safety, money, … .
Also inform me why it is happened more than 2 times in 9 days!?
Regards, Shahram
Thank you for getting in touch.
Your line has been reconfigured, please reboot and your connection will be restored.
We apologize for the disturbance experienced.
Should you require further assistance, do not hesitate to contact us.
Kind Regard
The Vumatel Team
Best regards,
Thank you for getting in touch.
Your line has been reconfigured, please reboot and your connection will be restored.
We apologize for the disturbance experienced.
Should you require further assistance, do not hesitate to contact us.
Kind Regard
The Vumatel Team
Best regards,
Thanks for replay but still problem is not solved and still we do not have access to internet and fiber.
It is affected all things.
Please send me a number that I can call and discuss it.
Regards,
Shahram
Thanks for replay but still problem is not solved and still we do not have access to internet and fiber.
It is affected all things.
Please send me a number that I can call and discuss it.
Regards,
Shahram
There is a suspected outage, a ticket has been logged and is under investigation.
We apologize for the connectivity disturbance.
Kind Regards
The Vumatel Team
Best regards,
There is a suspected outage, a ticket has been logged and is under investigation.
We apologize for the connectivity disturbance.
Kind Regards
The Vumatel Team
Best regards,
STILL AFTER 48 HOURS I DO NOT HAVE ACCESS TO FIBER.
YOU WESTING OUR TIME AND MONEY.
YOU DAMAGE OUR SAFETY, HEALTH, … .
TODAY I WENT TO SADV OFFICE AND THEY PROMISED SOLVE ISSUE BY 14:00, SOMEONE (AI THINK FERDI) CALLED AND MENTIONED PROBLEM SOLVED BUT IT IS BIG LIE.
PLEASE FIX IT BEFORE 19:00 PM TODAY. REGARDS,
SHAHRAM
STILL AFTER 48 HOURS I DO NOT HAVE ACCESS TO FIBER.
YOU WESTING OUR TIME AND MONEY.
YOU DAMAGE OUR SAFETY, HEALTH, … .
TODAY I WENT TO SADV OFFICE AND THEY PROMISED SOLVE ISSUE BY 14:00, SOMEONE (AI THINK FERDI) CALLED AND MENTIONED PROBLEM SOLVED BUT IT IS BIG LIE.
PLEASE FIX IT BEFORE 19:00 PM TODAY. REGARDS,
SHAHRAM
The outage in the area has since been resolved, kindly advise if you have a connection at the moment.
Kind regards,
The Vuma Team
Best regards,
The outage in the area has since been resolved, kindly advise if you have a connection at the moment.
Kind regards,
The Vuma Team
Best regards,