Feeling frustrated.

I recently moved into a new house that ALREADY had all the Vuma equipment already installed (Raycore CPE on the wall, little grey box on the wall outside). The line has NEVER been used. That has been confirmed. Currently, the power light on the CPE is flashing meaning the line is faulty. It took 7 days of constant calling (both Vuma and my ISP) just to figure out that Vuma actually has the wrong address (apparently-I'm not even sure anymore) for the house and now they want to do a whole new installation which will take.... 14 Working days?!? Really? Is it really going to take 14 days to send a technician to plug it in? IS that the normal turn around time? This whole process has been very frustrating. Each time I call I have to explain the story all over again to a new person who asks all the same questions again. I've sent a ton of emails. The ISP hasn't exactly been helpful either.