Fed Up with Afrihost & Vumatel – No Internet, No Help, No Accountability!

I am completely fed up with the poor service from Afrihost and Vumatel. I’ve been without internet for several days, and even after logging a fault and following up multiple times, nothing has been fixed.

Technicians were sent out twice — the same team both times — and still, I have no internet. My PON light keeps flickering and the LOS light turns red, which clearly shows a signal issue, yet I keep getting the same recycled response: “We’ll update you when we hear from the relevant teams.” Honestly, it feels like you're just trying to get me off your backs instead of doing your job.

To make matters worse, one of the technicians (a Sotho/Sepedi-speaking gentleman who refused to give me his name) told me to “ride the wave” and wait for the WiFi to fix itself — with no explanation, no time frame, and no real solution. He even told me it’s pointless to keep logging faults. That kind of dismissive and unprofessional attitude is completely unacceptable.

I work from home and rely on this connection daily. I’ve had to spend extra money just to stay online, while still being billed for a service I’m not receiving. The lack of urgency, communication, and accountability is shocking.

I’ve been more than patient, but this has gone on far too long. I expect real action, a clear update, and a working connection immediately. Enough is enough!!