FED UP!!!!!!

It's been more than two weeks that I've placed an order and made payment and I'm Still without internet All they have to do is allocate my payment to my ORIGINAL address because Someone has messed up.. When I DM or call all they do is make up excuses and refer me to my ISP whereas my ISP have told me the problem lays with VUMATEL.. I'M SO FED UP I think I should just go ahead with my complaint with ICASA cz I am literally paying for a service that I am not receiving