Faulty line on fresh installation

I had my fibre installed recently, on 10th October 2017. The CPE was installed and to this day I have a flashing blue light. Upon phoning the support desk on Thursday and talking to Odilile, I was told a service call was created and that Rufus, who did the initial installation, would be here first thing Friday morning, at 08:00. At 08:45 I phoned the support desk, got hold of Rufus and found out that no such service call was created, therefor Odilile **** to me just to get me off the phone. On top of that, Rufus promised me that he would send a support technician immediate. No such technician arrived, again I was **** to just to remove me from the phone. If this is the kind of service Vumatel provides upon FRESH installations, I fear to think what kind of customer service Vumatel provides its current customer base. Vuma were meant to be the saving grace from Telkom, now I'm beginning to wonder... My Reference# is: 19764