Fault and lack of customer service

Vumatel customer service doesn’t exists I have been experiencing fibre outages for more than 6 times this month they continue closing tickets for them meeting deadlines when you call and follow up they told you that your ticket it’s new. They don’t have working numbers both their Techs and staff and update you receive unless you call them.i rather don’t use fibre I am going to cancel this ******* link of theirs. It doesn’t help because it is more off than on. I am sitting for 8days without fibre line.