False promises

Vumatel started with deploying its fiber line installation in August 2018. At the moment I was using a Telkom ASDL account. When contacting Vumatel I was informed after I posed the question as to when to cancel my Telkom account as I would be switching over to Wirulink ISP, that the system will be live in September 2018. September had come and go and my ASDL was no more, as I submitted my cancellation in August, based on the information received. I then continually had to follow up with Vumatel, of which the support desk did not even read my questions in some of the responses received. I was informed that all will be sorted in October. October also came and nothing happened despite also following up to check on progress and dates. I once again was informed that due to stock issues they will be up and running in November 2018. Nothing materialized and having followed up was told that all will be live in the second week of December 2018. Not having wifi I had to resort in purchasing data of which was in excess of R4000. As of today, 13th December. No wifi or connection into my unit is in place. I find the whole credibility of information received very disappointing and after approaching vumatel to perhaps sponsor the installation into my unit as a result of them not complying with timelines over the last 4 months, I was told no!