False advertising, lack of knowledge and communication

I have always wanted wifi and not too long after my husband and I moved into our complex, Fibre was busy being installed in the area. We spoke to one of our neighbours who were overjoyed at the fact that a rep from Mweb offered such a good wifi deal, He practically sold us on the idea and said that we should contact the lady. He gave her number to us and we made contact with her. The rep Lamees, came to our house the next day (09/10/2019) very eagerly, even asked if she could come through earlier and I said it's fine. She said we could first go through the paperwork and then she will explain everything. The space was very limited to write that I accidentally wrote my husband's contact number first, she said it's fine and I wrote mine next to his. As soon as I was done signing up I asked a few questions and it was as though she got everything sorted and she immediately wanted to leave. I literally had to drag all the information out of her and apologized for keeping her with all my questions but I needed to make sure that I was getting everything sorted. She said that it should take about a month or so to be sorted out however; according to the paperwork it stated that the process could take up to 4 months. Why could she not verbally explain this? Anyway, she said she would email me a copy of the contract immediately of which I did not get and my husband whatsapped her to ask. She said the email was not going through and then asked if she could send the document via WhatsApp. I said its fine and immediately checked my email address on the copy of the document and it was correctly written so not sure how the email did not come through. A few days later, Vumatel contacted my husband asking to speak to me and informed him that he can’t make arrangements, I have to. He said to contact me and gave my number to them. Vumatel then contacted me to set up an appointment for installation. I arranged a day with them and they sent me an email confirmation of which I accepted. The guys came out on the day and my husband was at home to open. Only to find out that nothing has been delivered to us yet in order for them to do the installation. They left shortly after that. A few weeks later, we received our router. To add to this, my neighbour who had told us about the wifi deal had not received any contact from Vumatel at all and only received his router a few weeks after ours and he signed up before us. To be honest, I was so put off I haven't even opened it yet. A month later, my husband gets a call from Vumatel again to arrange the installation. He explained what happened and they say they can’t speak to him they need to speak to me. He explains that the number next to his on the application is mine. He even gives my number again and calls me to say they are trying to get hold of me and if they don't they take it as "us not wanting the deal anymore" (I can't recall the exact term that was used). So my husband contacted the sales rep explaining what has happened and she sent him the Vumatel contact details. I called them the next day only to hear that they can't help me unless I have the order number. I checked my email while I was on the phone and there was no order number emailed to me. And I told the guy I will have to call him back when I have the info. I called the sales rep, and I explained what happened so I asked her if she could sort this out. She told me she was on leave and I must call mweb and I refused because I feel that the 2 linking companies need to communicate with one another and I asked for her manager's number. She gave me the number and I called from my office phone, his name is Clinton. He mentioned that he was just busy coming out of a meeting and will call me in a few minutes. I left the office early that day and then messaged him later the evening leaving my cellphone number incase he tried to call back on my landline. He actually indicated that he never got a chance to call me back and then called to my cellphone. I tried explaining to him everything that has happened this far and this man kept wanting to speak over me. The more I tried telling him there has been no installation or anything done, he says "no just plug in the router and it should work" and the debit will be going off the next month bla bla bla. I EVENTUALLY got to tell him at the end that no one has installed anything in our complex, the fibre is still busy being installed in the area and then he got the picture saying that it will still take a long time and they need permission to install the cable into our complex. Vumatel then called to my husband’s number again (I mean by this time, should they not have the calls recorded or have my number set as default?!) They wanted to arrange an appointment AGAIN to come and do installation on a Saturday this time, after previously mentioning that they can’t come out over a weekend or working after 4. And they also mentioned that they need to confirm with me and not him and he gives my number to Vumatel ONCE AGAIN. My husband contacted me regarding the information and says I must answer when they call. I waited, but no phonecall. I did however; receive an email with the appointment scheduled that was not discussed with me but with my husband which they supposedly could not confirm with him for. Regardless of this, I accepted the appointment to see if they would show up. My husband contacted Clinton (mweb) as well. I also tried explaining the same scenario and also tried to speak over him but eventually understood at what stage we are now. He said that they need to install a line underground and into our complex but need permission from the board and all those things. This would also be an issue because when Vumatel started installing the fibre in the area, they caused our gate to stop working due to the small stones and sand getting stuck in the rail. This meant that we needed to have 24hour security which cost thousands of Rands from our complex’s savings of which we needed to sort other issues out. Saturday came and we were home at the time of the appointment, even earlier and no one showed up. The next Tuesday I got an email from Georgie Cao from Nano Fibre who also says he’s been trying to contact me to make an appointment for installation. I only called him back later the afternoon and he explained they would like to come and do and installation and I queried if they were linked with Vumatel and he confirmed that they are and I could not understand because now there is ANOTHER party involved and I explained to him that the Vumatel people were scheduled to come Saturday and did not show up and he saw the appointment was scheduled and I explained to him our situation this far and he was also confused to hear that we live in a complex and said he will find out what’s on, and will call me back. I have not heard anything from him, Mweb or Vumatel again. It is now 3 January 2020. I am honestly so over all this krap, we are now in the 4th month. It’s all a sign that going ahead in future I will be having issues with this company and will most likely struggle with the connection and Mbps and I refuse to continue this why. I will no longer tolerate this and If this is not sorted out by the end of this month, I’m canceling the contract, they must not even think of billing me for any of this or I want a better offer.