FALSE ADVERTISING / CUSTOMER SERVICE

COMPLAINT:

I APP**** FOR MY SERVICE WITH A COMPANY IN OCTOBER 2018.

ON THEIR VUMATEL'S WEBSITE IT STATES THEY ARE LIVE IN OUR AREA.

I CANCELLED MY SERVICE WITH TELKOM ON THE 1ST OF NOVEMBER 2018 AS MY SERVICE WOULD HAVE BEEN ACTIVE ON THE 1ST OF DECEMBER 2018.

TO DATE NO ANSWERS. NO INSTALLATION. NO SERVICE.

VUMATEL IS HOWEVER NOT LIVE IN OUR AREA AND THEY ARE CATCHING PEOPLE TO APPLY FOR THESE SERVICES KNOWING THEY ARE NOT LIVE.

I SAT THE ENTIRE DECEMBER WITHOUT INTERNET AND NOW I AM STILL SITTING WITHOUT IT.

I HAVE SPENT SO MUCH MONEY ON DATA IT IS NOT EVEN FUNNY ANY MORE.

I AM TRYING TO RUN A BUSINESS FROM HOME AND ITS COSTING ME ALOT OF MONEY.