1 reviews | Active since May 2010
False Advertising
Yesterday I contacted Vumatel as I was interested in having fibre installed. I was told that I could pay the R1700 over 3 to 6 months and choose a service provider. I chose a service provider only to be told that I have to pay the service provider the R1700 upfront. I tried to explain that I already confirmed with Vumatel that I would pay them directly over a period however the service provider active fibre did not return my call as promised. this morning again, I contacted vumatel and was on the phone was them for over 40 minutes - the sales person told me again that I could repay the installation over 3-6 months but again when I got through to the service provider Web Africa, the same thing happened. Now the Accounts manager called me to advise that they sorry for misleading me but I have to pay upfront and that they staff were not aware of this service was no longer applicable - I urge all members of the public not to support Vumatel as they come and dig up your yard, the crime in the area increases and then they misrepresent to get sales...
Thanks for taking our call today.
We truly apologise for the experience. We will investigate the matter and provide feedback.
Kind regards
The Vuma team
Best regards,
Thanks for taking our call today.
We truly apologise for the experience. We will investigate the matter and provide feedback.
Kind regards
The Vuma team
Best regards,
