Failure to follow through on your work

I have never witnessed such a terrible service. I have been trying to get my fibre connection restored correctly since 21 January 2025, reference number ***3. The fibre underground cable coming to my house was damaged by the Eskom people and a temporal connection was done using my neighbour down the street, but since then I was promised somebody will come to fix the connection to its original form after some environmental guys have come to fix the actual cable. The environmental guys came a day later, but its now almost 3 weeks of calling in frustration, and no one is coming to my rescue. My neighbor is up in arms, and he wants this *******-looking connection terminated, as in yesterday. I am really frustrated by your lack of communication and willingness to have the issue resolved.