Failure to fix faulty line

This disgrace of a company does not eve deserve 1 star. In Vumatel Consumer rights section in their code of conduct and complaints procedures page 01. 11 11.7. a right to lodge a complaint and 11.8. a right to redress Yet there is not email or phone number to actually lodge a complaint against them.

our hands as well as our service providers hands are tied and these people keep closing our fault tickets that our service provider lodges.

There is no excuse for them not to come because there is someone on the property 24/7 and we tell them to let the vumatel people in., vumatel claim that they have been to the site yet noone has ever arrived. the red light next to the FX letters is still on and we are loosing revenue due to the loss on internet. wasting money on data when i am a home all day.

I have now lodged an complaint to ICASA because this is in violation with our consumer rights.