Failure to activate and long wait on watsaap

On the 3rd of February I made a payment however my services were not activated. The next day I spoke to Kristen and kept me on hold for over and hour. I ended up ending the chat. I opened an new one then Fazlin did the same thing. I'm very dissatisfied about this company. My wish is that Vodacom or any other competitors can come and install Fiber, Vuma must be shut down.