Failure of activation.

I've paid for my services on the 1st of April 2024 till to this day there's no internet connection,when ever I contact my ISP they tell me that the matter has been escalated to Vuma so that they can activate my router on their side.. I even tried calling them several times, either you will stay on hold for hours trying to talk to an agent or the line will just cut. I'm growing increasingly frustrated about this lack of service and assistance.