Extremely Unprofessional Service Experience

I'm writing to express my extreme dissatisfaction with the service I've received regarding an ongoing internet issue. For the past 5 days, we've been without internet, and the handling of the situation has been utterly frustrating.

After reporting the problem to Web Africa, my ticket was escalated to Vuma. A technician named Philani came out, acknowledged the issue with the router lacking power, and provided a temporary fix. However, the problem persisted, and despite his assurance to return promptly with a replacement router, we have been left in the dark for a day and a half. Attempts to contact Philani have been futile, and our business operations are severely impacted.

The unprofessionalism demonstrated by both the technician and the service providers is unacceptable. We run a business, and the lack of urgency and communication is not only inconvenient but also reflects poorly on the reliability of the service. What's even more frustrating is that, despite the extended downtime, we are still expected to pay the monthly fee.

I am writing this review in the hope that it draws attention to the urgency of our situation. We urgently need resolution, and I expect a higher standard of service from a company we depend on for our business operations.