EXTREMELY UNHAPPY CUSTOMER/VUMA DON'T CARE ABOUT CUSTOMERS

I app**** for installation through a Vumatel agent and disclosed upfront that there are already more than 3 fibre lines at my residence. Despite this, my application was approved by Vuma and installation was scheduled.When the installers arrived, they informed me that no further lines could be installed due to the 3-line limit – the exact issue I had raised before applying. This shows a clear failure on Vuma’s part for approving the application, accepting payment, and scheduling installation without verifying feasibility.Since then, I have sent emails and made several calls without any proper response, apology, or guidance. I am now forced to pay for mobile data to work from home while waiting on Vuma to correct their error.As a consumer, I know my rights under the Consumer Protection Act (CPA), which protects against misleading conduct and requires companies to act fairly. I therefore expect Vuma to:Confirm in writing that my installation cannot proceed, and Process my refund promptly within the standard refund timeframe. Vuma’s lack of accountability and customer support in this matter is unacceptable. If this is not resolved immediately, I will escalate this matter to ICASA and the Consumer Protection Office, to ensure my rights are upheld.