Extremely poor service from Vumatel and Britelink

To say disappointed is an understatement at this point. Vumatel and Britelink scheduled to come do an installation for Fibre at my property on the 31st of August 2024 at 07:30am, and they were a no show.No call nothing to advise that they were unable to pitch. So I was left to figure out by myself that they were not coming. Only at 16:07pm that evening do I receive an sms from WebAfrica that the order is still with Vumatel and nothing further. I must just sit pretty and wait for them to decide when they would reschedule for an installation. Mind you I had informed the gentleman who was booking the appointment that I work from home, so it is of the utmost importance that I get connected on the booked date as I would be expected at work on the 1st of September. Meaning I now had to make other means to be able to log into work or I would not get paid for the day, meaning money out of my pocket I had budgeted for because my service provider has dismally failed at providing the promised excellent service. As I am writing this now I am still to hear from Vumatel, my emails to Britelink have gone unanswered. WebAfrica is also running around trying to solve a problem they did not create. The Fibre provider Vumatel and their installation company Britelink are still nowhere to be found. I am left wondering if it means I will again be spending more money to be able to work. While they take their own sweet time. The one star I have given at this point is more than generous.