EXTREMELY POOR SERVICE FROM VUMATEL

We have been without internet fibre since Thursday. I logged a call with my ISP who logged a ticket with Vuma. Vuma kept blaming my outage on an "area outage", whilst I kept on telling my ISP that the area outage is NOT near our address or suburb. Now Vuma informed me that my ticket has been resolved. I am still with internet, for 4 days now.