CA
Chris A
1 reviews | Active since Apr 2023
21 Apr 2023, 07:32
EXTREMELY POOR SERVICE FORM VUMATEL AND VODACOM
This company is unable to fix dysfunctional internet connection and make promises they cannot deliver on. This must be the 4/5th time we have waited for them to come and sort out poor/no connectivity issues. they have been out repeatedly and do not report a fault which is recurring to higher up management. Guys on the ground make promises they cannot keep. Ben without connectivity for 3 days now affecting my son;s Universlty studies, my wife an my business. DO NOT use them.
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Replies (3)0
Replies (3)
Vumatel's replyOfficial
21 Apr 2023, 12:39Good day
Thanks for taking our call earlier today.
Kindly advise once the ISP has completed their router configuration setting as per the phone call.
Kind Regards
The Vuma Team
Thanks for taking our call earlier today.
Kindly advise once the ISP has completed their router configuration setting as per the phone call.
Kind Regards
The Vuma Team
Vumatel's reply21 Apr 2023, 12:39
Official
Good day
Thanks for taking our call earlier today.
Kindly advise once the ISP has completed their router configuration setting as per the phone call.
Kind Regards
The Vuma Team
Thanks for taking our call earlier today.
Kindly advise once the ISP has completed their router configuration setting as per the phone call.
Kind Regards
The Vuma Team
CA
Chris A's updateReviewer Update
21 Apr 2023, 16:56It has been a useless exercise with both Vumatel and Vodacom trying to get my paid for internet connection sorted after now 4 days. There has bee a lot of shunting of responsibility over apologies and promises today and still nothing. According to Vodacom Vumatel did not update IP address. An agent promised to call me at 14h00 this afternoon. Changed my personal program to be home at 14h00 to take the call to sort this out. I am still waiting. I don’t know !! Poor promises no sincerity in apologies and worst of all no internet.
CA
Chris A's update21 Apr 2023, 16:56
Reviewer Update
It has been a useless exercise with both Vumatel and Vodacom trying to get my paid for internet connection sorted after now 4 days. There has bee a lot of shunting of responsibility over apologies and promises today and still nothing. According to Vodacom Vumatel did not update IP address. An agent promised to call me at 14h00 this afternoon. Changed my personal program to be home at 14h00 to take the call to sort this out. I am still waiting. I don’t know !! Poor promises no sincerity in apologies and worst of all no internet.
Vumatel's replyOfficial
22 Apr 2023, 12:46Good day
Kindly note that the ISP is required to log a Vumatel ticket, and we will advise as the connection is restored and stable on our end.
Kind Regards
The Vuma Team
Kindly note that the ISP is required to log a Vumatel ticket, and we will advise as the connection is restored and stable on our end.
Kind Regards
The Vuma Team
Vumatel's reply22 Apr 2023, 12:46
Official
Good day
Kindly note that the ISP is required to log a Vumatel ticket, and we will advise as the connection is restored and stable on our end.
Kind Regards
The Vuma Team
Kindly note that the ISP is required to log a Vumatel ticket, and we will advise as the connection is restored and stable on our end.
Kind Regards
The Vuma Team