Extremely poor service delivery from Vuma

Extremely poor service delivery from Vuma (Fibre). We had fibre at our previous residence and have since moved to New premises as of 31st August 2023. We were told by whatsapp agent to cancel the last day and re-apply for Fibre for new address. We have since been debited and was then told we should have given30 days notice My husband once again paid the R399 so we can have wifi at the new residence. Technician came out 2nd September only and said line has been damaged by previous tenants. After calling the call centre number at Mweb and back and forth via whatsapp messages ro Vuma we were told we need to pay for new instalation of Fibre cable. We would receive a quite. 2 days later and no quote as yet. All he says via whatsapp is he will send the quote. WHY IS THE SERVICE SO POOR??? WHY MUST WE WAIT SO LONG TO BE ASSISTED.

I WANT A SUPERIOR TO REPLY WITH ANSWERS AND A LANDLINE WE CAN SPEAK TO A HUMAN AND NOT A BOT