MM
Mbali M
1 reviews | Active since Aug 2014
17 Jun 2024, 14:34
Extremely Poor Service!!!
We are still waiting for Vumatel to contact us to schedule an appointment with us and install fiber since we had made payment on the 27th of April 2024. I have been emailing your complaints department to have this sorted out but my last communication with Zoleka from Vumatel complaints department mentioned that Vumatel is waiting for the line to be cleared on the 14th of June 2024 then only after that we will have Vumatel to install fiber. On Friday morning the 14th of June I emailed Zoleka again with regards to this matter as a reminder but she has just ignored my emails till date I've done all the necessary precautions on my side and have been so patient with this whole thing cab Vumatel please contact me to schedule an appointment for fiber installation because I've paid already guys on the 27th of April 2024.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
19 Jun 2024, 16:48Good day Mbali
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply19 Jun 2024, 16:48
Official
Good day Mbali
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
MM
Mbali M's updateReviewer Update
19 Jun 2024, 17:57For how long are we supposed to wait for again because this is not my first time writing to you guys & receiving this exact same response and again emailing your complaints department Zoleka Guca I've sent through another email to Zoleka Guca this morning with no response at all even yesterday she just simply ignores my emails. Can Vumatel please prioritize us as Vumatel customers because when you guys as Vumatel want us to make payment we do it ASAP but services that need to be rendered back to us are very bad & extremely poor!
MM
Mbali M's update19 Jun 2024, 17:57
Reviewer Update
For how long are we supposed to wait for again because this is not my first time writing to you guys & receiving this exact same response and again emailing your complaints department Zoleka Guca I've sent through another email to Zoleka Guca this morning with no response at all even yesterday she just simply ignores my emails. Can Vumatel please prioritize us as Vumatel customers because when you guys as Vumatel want us to make payment we do it ASAP but services that need to be rendered back to us are very bad & extremely poor!
Vumatel's replyOfficial
20 Jun 2024, 07:43Good day Mbali
Please note that we have requested urgent feedback from the team. We will revert once feedback is received. We apologize for the delay in response.
Kind Regards
The Vuma Team
Please note that we have requested urgent feedback from the team. We will revert once feedback is received. We apologize for the delay in response.
Kind Regards
The Vuma Team
Vumatel's reply20 Jun 2024, 07:43
Official
Good day Mbali
Please note that we have requested urgent feedback from the team. We will revert once feedback is received. We apologize for the delay in response.
Kind Regards
The Vuma Team
Please note that we have requested urgent feedback from the team. We will revert once feedback is received. We apologize for the delay in response.
Kind Regards
The Vuma Team
MM
Mbali M's updateReviewer Update
20 Jun 2024, 08:28I really don't understand what's so difficult with my order. Vumatel requested that we wait until the line has been cleared on the 14th of June 2024 then ONLY they can contact us for scheduled installation it's the 20th of June today and we have received no contact or any form of communication from Vumatel. Can Vumatel action this please because now I'm begging Vuma for something that I've made payment for have been patient & doing follow ups Webafrica even sent countless emails to your planning team your apologize really mean nothing to me anymore. Vumatel must put themselves in our shoes as customers then you guys expect us to always support black businesses with this kind of service your services are pathetic. I even wonder if I'll have to follow up like this again to receive a damn password once the WIFI has been installed the day it is installed probably in 2025 even!!! We are heading to almost two months with this matter it's just so pathetic!!!
MM
Mbali M's update20 Jun 2024, 08:28
Reviewer Update
I really don't understand what's so difficult with my order. Vumatel requested that we wait until the line has been cleared on the 14th of June 2024 then ONLY they can contact us for scheduled installation it's the 20th of June today and we have received no contact or any form of communication from Vumatel. Can Vumatel action this please because now I'm begging Vuma for something that I've made payment for have been patient & doing follow ups Webafrica even sent countless emails to your planning team your apologize really mean nothing to me anymore. Vumatel must put themselves in our shoes as customers then you guys expect us to always support black businesses with this kind of service your services are pathetic. I even wonder if I'll have to follow up like this again to receive a damn password once the WIFI has been installed the day it is installed probably in 2025 even!!! We are heading to almost two months with this matter it's just so pathetic!!!
MM
Mbali M's updateReviewer Update
20 Jun 2024, 14:46Till now at 14h45 Vumatel has not received any feedback from the team because I'm still waiting to hear from you guys.
MM
Mbali M's update20 Jun 2024, 14:46
Reviewer Update
Till now at 14h45 Vumatel has not received any feedback from the team because I'm still waiting to hear from you guys.
MM
Mbali M's updateReviewer Update
21 Jun 2024, 12:24We are still waiting for an update on this as there still hasn't been any form of communication with us. Vumatel now does not respond to us as customers on HelloPeter and the only response which we receive is an apology from Vumatel and that this matter will be escalated all the damn time an escalation has been happening since the month of May.
MM
Mbali M's update21 Jun 2024, 12:24
Reviewer Update
We are still waiting for an update on this as there still hasn't been any form of communication with us. Vumatel now does not respond to us as customers on HelloPeter and the only response which we receive is an apology from Vumatel and that this matter will be escalated all the damn time an escalation has been happening since the month of May.