Extremely poor service.

The worst of the worst. My family and I recently moved to a new house where the previous tenants did not pay their wifi with Supersonic. We have had a problem to activate our fiber with Mweb due to this problem for more than a month now. Vumatel refuses to clear the line for us, because the previous people had promised that they will pay Supersonic. Personally I do find it extremely unprofessional and ********* as Vumatel is currently punishing us, people who have paid their wifi for years and years by waiting for customers who haven’t paid and got their line blocked by Supersonic. I came in contact with a lady by the name Tina Miya whom told me that we should wait when I asked her if there is anything else we can do. My mother shared her disappointment with Tina as we are loyal customers who don’t get proper customer care, because of clients that are not as trustworthy. Tina did not have the decency to respond to my mother’s email nor had the decency to try anything from her side as Vumatel can override Supersonic’s line according to Mweb. We went from Mweb to Vox and we are still sitting without wifi due to Vumatel. It is extremely disappointing for a big company like Vumatel to give such a poor service. What a shocker, honestly.