Extremely poor customer care

Absolutely terrible service. Fibre in my area was installed over a month ago, the installation took weeks and our water and electricity was interrupted daily, after the fibre was installed and was live, i placed an order, payed and an installation date was confirmed, they did not show up on the date but on the next day without any call, after installing my router i was told my connection is not live, later on they arrived again to check the problem only to tell me the fibre on my road is not live either, after i have paid! They have no customer service line and offer no assistance, the installers were unprofessional and were clueless about what they were doing, I've made multiple calls to my ISP to follow up to no avail, it's been over a week and my Internet is not active, Vumatel offers the absolute worst service and unprofessional service, they do not bother about good service or customer satisfaction.