Extremely Frustrated CLIENT awaiting credentials

Very Frustrated with the service

I had my fibre router installed on the 27 June 2020 and was promised that the an sms will be sent with login credential same day -NEVER RECEIVED IT !!!! THEN I CALLED ON MONDAY ONLY TO BE TOLD THAT A TICKET WILL BE LODGED AND REC AN SMS STATING THAT THERE WILL BE SOMEONE CALLING ME TO ASSIST BUT NO ONE DID so on Thursday I called AGAIN SUPERSONIC AND VUMATEL KEPT ME ON HOLD CLAIMING THE ISSUE IS BEING FIXED but still by that evening no sms with credentials was sent .

Yersterday I sent a an email ,called again was told an sms was sent confirmed cell number they have on their books -LUCKLY its correct BUT Still no sms ed credentials like really so I must pay for something am not using .

URGENT ASSISTANCE PLEASE OR ELSE MIGHT AS WELL CANCEL USE AN ALTERNATIVE PROVIDER its a free country this is not necessary really guys . extremely frustrated Client -Sindi