Extremely frustrated and disheartened

I paid for the connection installation on the 7th December and got confirmation that the technician will come on the 8th December then nothing. I have been waiting since yesterday for their Web Africa technician. They made an appointment for installation 8 o'clock yesterday which did not happen then I called at 9 they promised 10 o'clock and nothing. Then I sent a message on their caht and was told 8 o'clock this morning still nothing and no courtesy call too. So today I sent a chat to cancel and asked how long it will take for my money to be refunded. Then on their whattsapp chat I was referred to six people and I strongly feel their team has waisted my two days because I moved my appointments to fit them. Then now I got a whattsapp form their technician promising the installation can be done at 1 tomorrow as they had a 'issues' with the location we are but still no courtesy call you have to dig for them to get answers 🥹🥹🥹😡😡😡On the 10th the technician came but since then there is no connection only the live chats where you are asked to narrate the story of no internet connection and I have canceled my DSTV due to empty promises.🙄🙄🙄Extremely frustrated and disheartened. I don't recommend Vumatel to anyone even my enemies 🙄😳😳