1 reviews | Active since Mar 2015
Extremely ****ed off with the **** service!!!!!
I was waiting over a week for my installation, this is 7 working days after I made payment (their disclaimer says 5 working days maximum). Eventually when the installers did arrive they told me that there was no fibre pole near my house, and that their connection cables did not reach that far. They continued to explain to me that the contractors who installed the fibre poles were supposed to have installed 1 pole between 4 houses, which was not the case for me. The nearest fibre pole was 3 houses away on both sides of my house. I was then instructed by the installers to contact Vumatel and inform them to come and install a pole for my connection.
I'm extremely angry as I work from home and need an internet connection to work. I'm losing more money than I paid Vumatel at this point.
How could they not know that there was no fibre pole near my house before arriving? Does Vumatel not keep track of their connection poles? Why did they call and confirm with me that there was a connection near my home when I gave them my address and they checked? Did their checks not include the location of the nearest fibre pole near my address? Why has my time and money been wasted on complaints more than getting an actual damn service!!!!! Why are they not calling me and ****** explaining themselves after they have seen that an installation was not done for me, after they booked it themselves?????!!!!!! Are these people even running a legit business??!!!! Are you ****ing playing with me right now??!!!!! What the actual ****ing hell maan!!!!!
I'm an seriously ****ed all the way off right now. No ****ing poles?? Poles??? Are you ****ing with me right now? Was that my responsibility? No? Was my money taken? Yes. Did I get a service? No. All because there's no ****ing pole next to my house and Vumatel apparently doesn't do thorough checks on their contractors!!!!!!!! ****!!!!!!
Thank you for getting in touch.
We have escalated this to our installations team and they will get in touch and arrange installation.
We are sorry to hear about the inconvenience you have experienced and we will make it up to you.
Should you require further assistance, do not hesitate to contact us.
Regards
The Vumatel Team
Thank you for getting in touch.
We have escalated this to our installations team and they will get in touch and arrange installation.
We are sorry to hear about the inconvenience you have experienced and we will make it up to you.
Should you require further assistance, do not hesitate to contact us.
Regards
The Vumatel Team
Where will these poles be erected? Because I informed the people when they were erecting them a few months ago that they couldn't erect one in my yard (due to a pending construction on our house) and that they should ask the neighbors. They said that they will do that. Then they came again and verified without any input from us (me and my family who were home at the time) that our yard was unstable and they had to put it in the neighbors yard which was more stable for the pole.
That pole then lay Infront of mine and the neighbors house blocking both of our entrances for almost 2 months, then over a month ago a white bakkie of contractors came and took it away.
Now your installation people come and tell me that there's no pole for a fibre connection near enough to my house in order for me to get the service that I'm already paying for. That time my work is on hold and I'm losing money and clients each day that I'm not working. More money than what I paid your company.
Is Vumatel truly grasping the gravity of my situation enough? Why have you not called me to explain yourselves? You have all my details yet you do not call me or contact me via my personal details of which you have. Now I have to keep coming back onto this complaints platform to do a back and forth with you. Why do I have to resort to such to get answers from you? You are not giving me the proper answers even.
Who's responsibility was it for checking for installation poles and why was this not done prior to arrangements of installation? Why such incompetence?
Please maan, play with me. I'm a business woman and I know how and what delivering a service is, and this is not it. As a new company I was willing to give you guys a chance. But if my installation is not done before this month ends, I will ask for my money back.
Where will these poles be erected? Because I informed the people when they were erecting them a few months ago that they couldn't erect one in my yard (due to a pending construction on our house) and that they should ask the neighbors. They said that they will do that. Then they came again and verified without any input from us (me and my family who were home at the time) that our yard was unstable and they had to put it in the neighbors yard which was more stable for the pole.
That pole then lay Infront of mine and the neighbors house blocking both of our entrances for almost 2 months, then over a month ago a white bakkie of contractors came and took it away.
Now your installation people come and tell me that there's no pole for a fibre connection near enough to my house in order for me to get the service that I'm already paying for. That time my work is on hold and I'm losing money and clients each day that I'm not working. More money than what I paid your company.
Is Vumatel truly grasping the gravity of my situation enough? Why have you not called me to explain yourselves? You have all my details yet you do not call me or contact me via my personal details of which you have. Now I have to keep coming back onto this complaints platform to do a back and forth with you. Why do I have to resort to such to get answers from you? You are not giving me the proper answers even.
Who's responsibility was it for checking for installation poles and why was this not done prior to arrangements of installation? Why such incompetence?
Please maan, play with me. I'm a business woman and I know how and what delivering a service is, and this is not it. As a new company I was willing to give you guys a chance. But if my installation is not done before this month ends, I will ask for my money back.
The pole has been ordered and we are awaiting delivery. The Pole will be installed in such a way that there won't be an inconvenience to both you and your neighbor.
Kind Regards
The Vumatel Team.
The pole has been ordered and we are awaiting delivery. The Pole will be installed in such a way that there won't be an inconvenience to both you and your neighbor.
Kind Regards
The Vumatel Team.