Extremely Disappointing and Unacceptable Service – Vumatel

The fibre cables outside my house were ****** on Wednesday night. I logged a fault immediately. The next day, only late afternoon, two technicians finally arrived. After inspecting the issue, they told me they did not have enough cable to complete the repair and promised they would return the following day to finish the job.

Because of this promise, I took annual leave and spent a significant amount of money on mobile data so that I could continue working. The next day came and no one arrived. No update. No call. No explanation. We are still without internet.

This level of service is disgusting and unacceptable. Broken promises, no communication, and no accountability. Customers cannot be expected to take leave from work and pay extra costs due to Vumatel’s failure to plan or follow through.

I need my internet restored by tomorrow no excuses. This situation has caused financial loss and unnecessary stress, and Vumatel should be ashamed of how this has been handled. Illana,