1 reviews | Active since Jul 2023
Extremely Disappointed with Vumatel's Service and Lack of Response
Dear Vumatel Team,
I am writing to express my deep frustration with the exceptionally poor service I have been receiving from your team. I have been waiting since Monday for someone to call and schedule a visit to assess the issues with my internet speeds. Despite my repeated attempts to get in touch, I am still left without any resolution.
As an IT professional, I understand the importance of timely responses, especially when dealing with escalated issues. However, I was informed that my ticket was escalated, yet it seems that this has made absolutely no difference. If an issue is escalated, it should be treated as a priority (P1) problem, but this does not appear to be the case here, and your team has not demonstrated any urgency in addressing my concerns.
Moreover, Vox reached out to me and asked me to perform the speed tests once again, which I did as requested. Despite completing these tests, I have heard nothing from Vumatel since. This lack of communication is utterly unacceptable, and I am now unable to carry out my work due to unreliable internet service.
I am truly disappointed by this ongoing lack of professionalism and response from your side. I expect a prompt and meaningful resolution to this matter, as it is severely impacting my ability to work.
Please ensure that someone contacts me as soon as possible to arrange an onsite visit or provide a clear and reasonable explanation for the ongoing delays. If "minus 2 million was possible"
The Ticket was raised first on Monday this week which on Tuesday was closed inaccurately because you and your team do not think that I am doing the testing properly as explained. I have run multiple tests and sent multiple screenshots and nothing, your unwillingness to assist me is causing me to fall behind in my work as my internet connection is not stable. HOPE THIS IS NOT ALWAYS THE SERVICE AS WE HAVE ALWAYS SUPPORTED YOU BUT THIS LACK OF COMUNICATION IS NOT NICE
The Ticket was raised first on Monday this week which on Tuesday was closed inaccurately because you and your team do not think that I am doing the testing properly as explained. I have run multiple tests and sent multiple screenshots and nothing, your unwillingness to assist me is causing me to fall behind in my work as my internet connection is not stable. HOPE THIS IS NOT ALWAYS THE SERVICE AS WE HAVE ALWAYS SUPPORTED YOU BUT THIS LACK OF COMUNICATION IS NOT NICE
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