Extremely Disappointed with Vumatel’s Service

I am extremely disappointed with Vumatel’s service. A fiber break was reported by my ISP (home-connect) about seven days ago, and despite multiple follow-ups, the issue remains unresolved. This has left me without internet for an entire week, causing a huge disruption in my daily work and my child’s online classes. The lack of internet has been incredibly frustrating and has cost me a significant amount of money in purchasing mobile data to stay connected. As someone who works from home, reliable internet is essential, and this prolonged downtime is unacceptable especially for a large company like this which is very unprofessional. Due to this frustration and the lack of resolution, I am now forced to seek alternative service providers. Vumatel’s failure to address this issue promptly has been a major inconvenience, and I hope they take immediate action to improve their service.