Extremely disappointed with the service from Vumatel

My internet has been offline since 08/05/2026 and up until now there has still been no proper resolution or clear communication regarding when the service will be restored.

This prolonged outage has caused major inconvenience and disruption, especially when reliable internet is essential for work and daily activities. I have been patient, but the lack of urgency and updates from Vumatel is unacceptable.

Customers should not have to go weeks without service while still paying for it. I am requesting urgent intervention, proper communication, and compensation for the downtime experienced.

I hope this complaint finally gets the attention and action this issue deserves.