EXTREMELY BAD SERVICE FROM VUMATEL

I am a new client and I must say, I am having the worst experience with Vumatel. I haven't had connection since my Fibre was installed on the 13th May. I've since has back and forth calls. Being promised to get called back by Mmamello, till I actually call to check what is happening. It is so frustrating, I work from home most of the time. I have virtual meetings. But clearly no one cares about that, because you guys aren't experiencing what we are dealing with. Now end of the month I will get debited for services that I have never used????

You guys were quick to get people to install the Fibre. Got a call on a Friday afternoon and Saturday morning the guys came with the Fibre. Now why can't it be the same with connection? Why should one struggle so much? Why should I continuously call to keep checking what the process is? No seems to care at all. And it is unfair