Extremely bad service!!!!!

In the past 3 months our wifi has been disconnected thrice! Problem was on vumatel's end, For some reason my contract keeps expiring which does not make any sense as I am prepaid, The debit goes off yet we still don't get the service! I get notifications to say payment is outstanding however when I speak to a agent they can see the payment... I have lost more than a month's worth due to our internet being offline more than it is online at this point!!! This is extremely frustrating and Vumatel never compensates you down time back but instead deducts extra! Nothing makes sense especially when you taking more than what was agreed and the agents can never give you a proper answer....

Once again my wifi is off now for the 2nd time this week!!!!

Vumatel when will I ever be compensated for the downtime???

Management needs to be involved here, I've been waiting for more than 24hours to chat to 1 of your agents who is most probably going to give me the run around once again