Extremely Bad service

Vumatel has suspended my line from Monday even though the payment was made on time. I use my WiFi to work and since Monday I haven’t been working and I cannot get hold of anyone from Vuma to assist when I go to their offices at Diepkloof and Spruit view they tell me to contact Afrihost and Afrihost tells me it’s Vumatel people who need to activate my line. Bottom line is when you want to put the fibre they are quick to do that but when you need help they will not help you. Both companies are ***********. Vuma then sent me an email saying my case has been resolved that was yesterday around 3pm but I haven’t been able to connect today Afrihost is telling me that my line is still pending. Do these people even know what they are doing and month end they will not even compensate me for the days I did not have connectivity. I am very disappointed by this.