Extremely Bad Service

We had an outage in our area where our vumatel box was vandalized on Friday 05 July 2024. Vumatel started connecting houses one by one om Wednesday 10 July 2024 after repairing everything. They were meant to come back Thursday to do a report and see if they missed any houses and they never did. We logged a ticket with our ISP on Thursday, phoned Vumatel on Friday and Saturday as well as our ISP who says they escalated our ticket with Vumatel and it is the 14th of July and we are still sitting without internet. A neighbor in a street near us had the same problem. Vumatel came out to her this morning and she mentioned that we had the same problem. All they said to her was, we need to log a call and she said we did. They then said we must contact our ISP to escalate. All they did was connect her at the same main box we have to be connected but they refused to assist us as if all of this us our fault. I am very disappointed in the service received from Vumatel.