Extremely Bad Customer Service delivery

For the past month its been a constant battle with Vumatel to just get a re-installation done. The whole process started when Vumatel staff advised a line cannot be moved and I should cancel and re-apply, only later to be notified that a re-install can be booked.

Added to all of this, I waited 4 weeks to hear anything from Vumatel, just for a maintenance team to be sent to my house to assist in a "Line error", not having any record of the re-application that is on the system after which the whole process started again.

When dealing with Vumatel, seems like all their admin is still done manually, for an infrastructure provider their service is absolutely pathetic not to mention the legacy kind of systems they are using - Its ridiculous to think it takes 7 work day for a sales instruction to become an order. No one can give you an indication of what is actually the status of a ticket or what the problem is - that is if they can even find the ticket of call on the old system. Also added to this no one can give a clear indication on how to resolve any of these issues.

Absolutely disappointing with the utterly disgusting level of service!