Extreme Bad service and lack of communication!!!

My WiFi has been off since 26 October and all I keep getting is they’re working on it and they can’t give an ETA. I contacted my ISP and they are telling me the same as that’s what they’re getting from Vuma. I can’t get a credit on my ISP billing as this is considered an outage. This was cable theft and vandalism which led to no WiFi connection and now I’m sitting two weeks without WiFi and all I get from Vumatel is no ETA.

This is absolutely ridiculous and bad service.