ZI
Zahir I
1 reviews | Active since Jul 2020
04 Sept 2023, 10:20
Extra debit by Vuma Web Africa
We have a fibre line with Afrihost through Vumatel but for the Past 4 months another debit went off stating Vuma Web africa. We dont have any services with Web africa and they confirmed it. Web africa logged a refund ticket to Vumatel (***) and they said it would take up to 8weeks to be investigated and in the meantime Vuma Web africa debit keeps going off.
This is unacceptable and that debit Vuma Web africa must be stopped and we must be refunded
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Vumatel's replyOfficial
04 Sept 2023, 12:01Good day Zahir Isaacs
Kindly contact your ISP for any assistance with billing and payment inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly contact your ISP for any assistance with billing and payment inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply04 Sept 2023, 12:01
Official
Good day Zahir Isaacs
Kindly contact your ISP for any assistance with billing and payment inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly contact your ISP for any assistance with billing and payment inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team