Exemplary Customer Service

My initial installation of Fibre was on the 17th of July 2018. My account was registered and linked correctly as per the requests of both Afrihost and Vumatel but I did not have any connection. I had been pushed between both companies for a few days and was starting to get very frustrated with the situation. By Wednesday evening (18th July 2018) I had been told the same story by representatives from both service provides (unplug this, try this, try that) and with no success. The evening of the 18th, Melissa Havenga called me directly from her cell phone, after hours and from her home. Although she was not able to resolve my issue, her assistance and willingness to come to the bottom of the situation was truly amazing. She has followed up multiple times since, with both me and Afrihost, ensuring that the matter be resolved speedily. This exemplifies true customer service as she is willing to go more than just the extra mile to ensure that I am given the best service available. Thank you again to the Vumatel group and Melissa Havenga for the great customer service received.