EXCUSES FROM VUMATEL

Very poor servicing to customers

Quick to sign people up and take monies. when the time for sefivce somes they will give the ****tiest excause that they are afraid of getting ******. Question is why invest in areas that you are unable to SERVICE paying clients at ? Vumatel and webafrica have this tendency of making people wait forever for service . I will not allow this bull**** to continue

HI All.

I have been down for 2 weeks and all you guys do is send automated escalation emails.

My router shows LOS ,my neighbour and I have been down ever since 2 weeks back on a sunday.

I work from home and I am hugely affected by this Loss of signal.

I have to buy R50 data Per day.

Your agents tell us that the query has been escalated,there are no calls and no assurance of when this will be resolved.

When the ISP initially invested in Khayelitsha they knew clearly what type of an area this is, and the challenges and risk involved,hence I am appealing to you to Hire Security and come resolve this situation because we are paying customers we are not asking for this fibre.

WEBAFRICA AND VUMA ARE NOW USING BEING ****** AS AN EXCUSE.

A ******* CAN TAKE PLACE ANYWHERE ANYTIME SO DO NOT COME WITH THAT NONSENSE PLEASE.

VUMATEL AND WEBAFRICA IT IS YOUR BUSINESS SO MAINTAIN THE SERVICE, PAY WHERE YOU HAVE TO AND KEEP US AS CUSTOMER S SMILING NOT THE OTHER WAY AROUND!!!!!!

I NEED SERVICE ASAP PLEASE ,****ING PLEASE !!!!!!!!!

WHY ARE YOU GUYS NOT HIRING SECURITY WHEN IT COMES TO SERVICE QUERIES.

YOU GUYS Please fix this asap before i go higher and louder in escalation.

Hi Thandiqolo Andile ,

Webafrica Fault Reference: #191882 Logged on: 2024-01-29 12:48:25 Service: Fibre: Vuma Reach Uncapped 20/10 Mbps (gqd28@wafibre)

Status: Open