Excellent Service Attitude!

I couldn't decide on the nature of the compliment as I am so impressed with the service I received from just one member of the team. I had some Telkom issues recently, and as they coincided with the laying of Vumatel lines, I automatically assumed it may have something to do with Vumatel. I called Vuma on a Saturday morning, only expecting to get a response from the area agent on the following Monday. Marc called me on Sunday. I was impressed firstly at his work ethic - he responded immediately after he received my message. After testing the lines and scanning the area where the lines were laid, it was discovered that the fault was indeed Telkom's. Even though Vumatel was now not at fault, Marc called me DAILY - sometimes more than once a day, to find out if i had a functional Telkom line. Not his problem, but he still inquired every day, and spoke to area managers and whoever he could get hold of, for my line to be sorted out. 13 days later, Telkom finally fixed the line. All the while, Marc did everything in his capacity to fix my issue - that wasn't even caused by Vumatel. Very very very impressed by the level of service.