Excellent Service

I wish to inform you of the excellent customer service we have received from Travis Mason. In short, we had issues with our internet with our previous ISP (Accelerit) from the time we moved over to them, eventually after 8 months of fighting about the signal and it not being resolved we cancelled our subscription with them. It was at this point that Accelerit kicked into action and contacted Vuma in order to resolve the issue, after a further week of fingers being pointed, Travis (who I believe was fairly recently appointed) agreed that Vuma and Accelerit meet on site to finally resolve our issue. After a couple of hours, replacements made on the Vuma box, and a lot of technical matters which went straight over my head, we had reliable internet service. 2 Weeks after moving across to our new ISP (Cool Ideas), we again ha similar issues, I contacted the ISP who in turn contacted Vuma, the issue was not with Vuma (established after a number of phone calls and troubleshooting) but I reached out to Travis to see if he could assist as he managed to get the issue resolved on the previous occasion. Travis was on study leave but responded to my WhatsApp message and requested I contacted his colleague during his absence in order to resolve the matter. Fortunately, Cool Ideas resolved the problem before my making further contact with Vuma. In an age where people very seldom commit to their job, I was blown away by the follow up and assistance we received from Travis during our first matter, but when he was willing to assist while on study leave and following up when he had much more serious matters to attend to, was above and beyond what we expected. I wish to acknowledge what an asset you have in your organisation and urge you to use him as an example of great customer service.