Every. Single. Day.

The internet in my area goes out every single day. I called my ISP, and was told by a very disinterested agent, that there were no faults in my area, and as I sat and watched my modem restart itself over and over and over again, he then said that a report had just come through that there was a fault in my area. I was then told that there's nothing he could do, and I need to wait for loadshedding to be over, and you do not guarantee 100% uptime. Loadshedding is not going anywhere, and I want to know what Vumatel is doing to ensure that every time the power goes off, our internet DOESN'T. This is not acceptable, especially since so many of us in the area work from home, and my entire house is on solar so that I WON'T be affected. Vumatel are also very cagey about people being able to contact them for any reason. You're supposed to go through your ISP, but that means nothing.