Every day it's a story!!!!!

Its honestly so disappointing that every single month we are paying for a fiber service that constantly gives us problems. In just one month alone, we’ve experienced multiple outages, and last night’s one was unacceptable. The WiFi went off around 11PM and only came back after 2:30PM the next day — over 12 hours without connection. I work remotely and had important training at 12, which I completely missed because of your unreliable service. What makes this even more frustrating is that customers are never properly informed when these outages happen, and there’s never any compensation for the time we are left without service. This has been happening for years now and nothing seems to improve. We are paying for a service that continuously fails us, yet there is no communication, accountability, or consistency from your side. At this point I genuinely do not understand why we are still using your network because the service has become extremely frustrating and unreliable.