ST
Sanele T
1 reviews | Active since Oct 2022
05 Oct 2022, 15:45
Eskom, the Vumatel, that's my ranking of worst of the worst
The worst service around, drag their feet when there is an issue with their line, they are nonchalant of the urgency of the matter. 1. Eskom 2. Vumatel, and everyone doesn't like Eskom, so you have to be a messed up company, if you only care about the bottom dollar, instead of your clients.
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Replies (4)ST
Sanele T's updateReviewer Update
05 Oct 2022, 22:22I logged a ticket on Sunday via my ISP, which is RSAWEB, they booked a query with you guys, which was escalated, and escalated, and now it with NOC, we going into day 5 of no internet, while my work and my business suffer. We already got alot to deal with, as small businesses, Eskom, petrol, the least you expect is your internet being connected, to strive to succeed and improving yourself and other people. This thing of not taking each other seriously with respect and the understanding you also like to be given a great service for once. Come on guys help us out, we trying to make a living as well here. With that being said I really hope you can assist with getting my service up and running ref ***, it would be highly appreciated, thanks for replying by the way , let's hope it's not just for show please
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Sanele T's update05 Oct 2022, 22:22
Reviewer Update
I logged a ticket on Sunday via my ISP, which is RSAWEB, they booked a query with you guys, which was escalated, and escalated, and now it with NOC, we going into day 5 of no internet, while my work and my business suffer. We already got alot to deal with, as small businesses, Eskom, petrol, the least you expect is your internet being connected, to strive to succeed and improving yourself and other people. This thing of not taking each other seriously with respect and the understanding you also like to be given a great service for once. Come on guys help us out, we trying to make a living as well here. With that being said I really hope you can assist with getting my service up and running ref ***, it would be highly appreciated, thanks for replying by the way , let's hope it's not just for show please
ST
Sanele T's updateReviewer Update
06 Oct 2022, 09:53I'm still waiting upon your so called assistance, it's day 5 without internet service, no reason as to why it has been down, your call line just drops while a person is waiting to be transferred, how many escalations does it take for Vumatel to actually get you help? I'm on day 5 and counting , probably be back here tomorrow, moaning about the same story. Please just fix the problem, cause right now I'm defeated
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Sanele T's update06 Oct 2022, 09:53
Reviewer Update
I'm still waiting upon your so called assistance, it's day 5 without internet service, no reason as to why it has been down, your call line just drops while a person is waiting to be transferred, how many escalations does it take for Vumatel to actually get you help? I'm on day 5 and counting , probably be back here tomorrow, moaning about the same story. Please just fix the problem, cause right now I'm defeated
ST
Sanele T's updateReviewer Update
06 Oct 2022, 21:52The techs were here, and still the problem persists, it's almost a full week without internet service, like you guys are the worst, you know nothing can be done as a client, I wonder if this is some sick joke to y'all, you messing with people's livelihoods
ST
Sanele T's update06 Oct 2022, 21:52
Reviewer Update
The techs were here, and still the problem persists, it's almost a full week without internet service, like you guys are the worst, you know nothing can be done as a client, I wonder if this is some sick joke to y'all, you messing with people's livelihoods
ST
Sanele T's updateReviewer Update
09 Oct 2022, 11:52It's officially been a week now without service, or any word from Vuma with regards to the time frame and if this is fixable. I have contacted my lawyer, cause I think you guys only start taking people seriously, when they get drastic. I've lost out on business and income because of you guys. And you continually repeat the same old responses. Get my fibre fixed!
ST
Sanele T's update09 Oct 2022, 11:52
Reviewer Update
It's officially been a week now without service, or any word from Vuma with regards to the time frame and if this is fixable. I have contacted my lawyer, cause I think you guys only start taking people seriously, when they get drastic. I've lost out on business and income because of you guys. And you continually repeat the same old responses. Get my fibre fixed!