LW
Lizelle W

1 reviews | Active since Apr 2010

26 Jan 2018, 18:36

Epitome of over promise!

Maybe now I will get a response. I tried emails and call centers. I tried online and I tried working through your ISP partner (MWEB, who constant say it is your fault) ... I signed a contract with MWEB (don’t worry they getting a complaint as well) in August whom said Vumatel will be deploying in our area in August. Then I got told September, then October, November and finally Jan 2018. Well, we will be waving bye to Jan and still not a single Vumatel rep has even contacted me, rep**** to me or informed me of what’s going on.

You own the monopoly in our area so you can probably do what you wish, but you have truly proven to be the epitome of over promising and under delivering!!

0
Replies (2)
Vumatel
Vumatel's reply26 Jan 2018, 19:33
Official

Good day

We apologise for the experience thus far, kindly send us your address and contact details to *** and we will assist you.

Kind regards,

The VUMA Team

LW
Lizelle W's update15 Feb 2018, 19:19
Reviewer Update
Hello Team, Any ETA yet? The last call we go was that someone will phone us to let us know when our street will go live (I already know the neighbourhood is live). The feedback started so well, and then just went silent :(