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1 reviews | Active since Nov 2016

18 Sept 2018, 07:41

Eons to install CPE

After fiber being activate in my area, I immediately placed an order with vumatel to install their CPE. I have now been waiting 7 weeks and still can’t get any answers from vumatel about when I can expect the installation to take place. I have had absolutely no feedback from Vumatel regarding my order and can’t get any answers from them at all. My ISP has contacted vumatel on at least 3 occasions to escalate the matter and the response is always that we will get a call within the next week which obviously does not happen.

0
Replies (4)
Vumatel
Vumatel's reply18 Sept 2018, 08:45
Official

Good Morning Dylan

We trust that you are well.

We sincerely apologise for the experience you have had with us thus far. We have sent your details to the team and they will provide us with feedback in order for us.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

Vumatel
Vumatel's reply18 Sept 2018, 12:59
Official

Hi Dylan

The team advised that the installation will take place tomorrow morning.

Regards

The Vuma Team

Best regards,

's update19 Sept 2018, 10:29
Reviewer Update
Good day Vuma Team, I can confirm that the installation has since taken place. Thank you for your swift action to rectify my problem.
Vumatel
Vumatel's reply25 Sept 2018, 09:53
Official

Hi Dylan

We are glad that your issue has been resolved.

Regards

The Vuma Team

Best regards,