Enough is enough

Our internet has been down since about 2pm yesterday! I received an SMS stating that there will be maintenance in our area Richwood. But surely if it's planned maintenance we shouldn't be off an entire day or more. It seems like it is never ending. I logged a fault with my provider VOX, but was told there is no update regarding the maintenance. I have a home bookkeeping business and we are losing out due to the downtime. My son also does home schooling and had exams today and we had to scramble to get an alternate WiFi for him to right. This is unacceptable. Where is the accountability? Who is responsible? How do I recover my losses? If it's not loadshedding now it's this? We are getting gatvol of this pathetic service and turn around times. Someone need to step up and take responsibility!