Empty promises, no delivery

<p>We signed up for fibre, and were prompty contacted by Vumatel to arrange an installation date. The date and time was set and chosen by them. I arranged a day of leave, to ensure I am available for the installation. The day before installation, they phoned and asked if they can reschedule. I told them that I have already arranged the leave, so it is not possible to reschedule. They then promised to arrive as arranged at 8:30 the next morning. They then phoned and said they can only arrive at 11:30. At 12:45 I phoned the call centre, and was told to hold. After almost 10 minutes of holding, nothing was cleared up yet, and I asked to be called back, and was promised that the person will phone me right back. That was more than half an hour ago, and I am still waiting. Disgusting customer service!</p>